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Refund policy

KPK Collection Refund Policy

At KPK Collection, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward and customer-friendly refund policy. Please review the terms below to understand how we handle returns and refunds.

1. Eligibility for Refund

We offer a refund on eligible items within 7 days from the date of purchase. To qualify for a refund, the following conditions must be met:

  • The item must be returned in its original condition, unused, and with all tags and packaging intact.
  • The item must not be a customized or personalized product.
  • Proof of purchase, such as an order number or receipt, is required.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Customized or personalized items
  • Sale or clearance items
  • Gift cards or vouchers

3. Return Process

To initiate a return, please contact our customer service team at contact@kpkcollection.com or call to request a return authorization. Once authorized, you will receive detailed instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

4. Refund Method

Refunds will be processed to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account after the returned item has been received and processed.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order, and we will provide you with a prepaid return label and issue a full refund or exchange upon receipt of the item.

6. Exchanges

If you wish to exchange an item, please follow the return process above and place a new order for the desired product. We are unable to directly exchange items due to inventory and processing requirements.

7. Final Sale

Once an item has been marked as final sale, it is no longer eligible for return or refund.

8. Contact Us

If you have any questions or need assistance with the return or refund process, please do not hesitate to reach out to our customer service team:

At KPK Collection, your satisfaction is our priority. We appreciate your business and look forward to providing you with the best shopping experience possible.